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Your account rights and our operating terms

When you open an account with dewakoin99, you accept the terms that govern your lobby access, deposits, withdrawals and account security.

Account access depends on local lawPayment methods: DANA, OVO, GoPay, QRISWithdrawal verification required
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dewakoin99 Your account rights and our operating terms
HELP CHANNELS

How to reach us about your account terms

We've built multiple ways for you to ask about the rules, report an issue, or request a policy exception. Our support team in Makassar and across Indonesia responds to messages, chat and email during business hours. You can also submit a formal request to update or clarify any term related to your account.

Team online

Live Chat

Chat with our support team daily from 09:00 to 22:00 GMT+8 for quick answers about account rules, verification steps and withdrawal holds.

Email Support

Send questions to [email protected]; we respond within 24 hours with detailed explanations of any term affecting your account.

In-Account Help

Open the Help section in your account menu to find our full terms, FAQs and a direct form to submit disputes or policy clarification requests.

SECURITY & DATA

How we keep your account information safe

Your account security is built into every term we write. We encrypt your login credentials, payment details and personal data using industry-standard protocols.

Data Encryption

All personal and payment data is encrypted end-to-end; your balance and transaction history are visible only to you and our…

Verification Process

Before your first withdrawal, we confirm your identity via phone number, email address and official ID.

Fraud Response

Unauthorised withdrawals or login attempts trigger an alert; our team investigates within four hours and reverses fraudulent transactions.

Data Retention

We keep your account history for two years after closure.

Access Requests

Download your full account data, transaction history and personal records anytime via account settings or by contacting [email protected].

Account Control

Change your password, update payment methods, or close your account instantly from the settings panel. No fees, no approval required.

Common questions about our account terms

Real players ask these questions about how our terms work, what happens when you join, and how to protect your account.

No. Our terms allow one account per verified person. Multiple accounts linked to the same phone, email or payment method will be closed and balances held pending investigation. If you create a duplicate by mistake, contact [email protected] and we'll help you consolidate or close the extra account.

Your full balance is returned to the payment method you last used — DANA, OVO, GoPay or QRIS — within five business days. We don't charge a closure fee. Your account history remains stored for two years for dispute resolution and regulatory compliance.

Your first withdrawal requires identity verification, which we complete within 24 hours. After that, most withdrawals clear to your DANA, OVO, GoPay or QRIS account within two hours during business hours. Bank transfers may take one business day depending on your bank.

Yes. Go to Account Settings > Personal Details and update either field. We'll send a confirmation code to your current number or email. Once confirmed, the new details take effect immediately and all future withdrawals use the new contact information.

Report it to [email protected] or use our live chat immediately. We review the login history, freeze your account, and investigate within four hours. Any unauthorised withdrawals are reversed and funds returned to you. Change your password and enable two-factor verification if available.

We retain transaction history, personal details and communication records for two years after account closure for audit, fraud prevention and dispute resolution. After two years, non-essential personal data is deleted. You can request early deletion where local law permits by contacting [email protected].

Yes. Open Account Settings, select Download Data, and we'll email your full account record including transactions, balances and personal details within 24 hours. You can also submit a formal data access request to [email protected] anytime.

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