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How We Protect Your Account Data

When you open an account at dewakoin99, your personal information and payment details are protected by encryption and strict access controls.

Encrypted login credentialsSecure payment processingAccount access controls
dewakoin99 How We Protect Your Account Data
PRIVACY QUESTIONS ANSWERED

How to Contact Us About Your Data

Team online

Email Support

Send data requests or privacy concerns to [email protected]. We respond to all privacy inquiries within 48 hours. Include your account email and a clear description of your request so we can locate your information quickly.

Live Chat

Open the chat widget in the bottom-right corner of the lobby during our support hours, 08:00–23:00 Indonesia time every day. Our team can explain your privacy settings, confirm what data we hold, or escalate deletion requests.

Account Settings

Update your email, phone number and communication preferences directly in your account dashboard under Privacy & Security. Changes take effect immediately. You can also disable targeted promotional messages from this panel.

SECURITY AND RETENTION

How We Keep Your Information Safe

Login Encryption

Your password and login session are encrypted with TLS 1.2 protocol the moment you enter them.

Payment Data Isolation

DANA, OVO, GoPay and QRIS deposit details are processed on separate secure servers and not stored on our main database…

Device Tracking

We log the device, browser and IP address you use to sign in.

Data Retention

We keep account registration data for as long as your account is active.

Withdrawal Verification

Before we send any withdrawal to your DANA, OVO, GoPay or QRIS wallet, we verify your identity by matching your…

Privacy Update Notices

If we change this privacy policy, we'll email you 14 days before the change takes effect.

Privacy Policy FAQ

Yes. Email [email protected] from your registered email address and request a data download. Include your account username. We'll compile your personal data, transaction history and device logs into a file and send it to you within 10 business days.

Your account data is retained for 12 months in case you want to reactivate. After 12 months of inactivity, we anonymise your personal details but keep transaction records for seven years to comply with financial reporting rules. You can request earlier deletion by contacting our team.

No. We do not sell, share or rent your personal information to other operators or marketing companies. Data may be shared with payment processors (DANA, OVO, GoPay, QRIS) only to confirm deposits, and with legal authorities if required by law.

Go to your Account Settings, select Privacy & Security, then toggle off Marketing Communications. You can also click the unsubscribe link at the bottom of any promotional email. Changes take effect within one hour.

Your login is encrypted regardless of WiFi type, but public networks can expose your IP address. For extra safety, use a VPN before logging in on public WiFi. We also alert you if a new device signs in; check your email immediately if you see an unfamiliar location.

Once we verify your identity (usually 2–5 minutes), the withdrawal is sent to your payment provider. DANA, OVO and GoPay transfers typically arrive within 5–10 minutes. QRIS transfers depend on your bank and may take 1–2 hours. We send a confirmation email as soon as the withdrawal leaves our system.

Change your password immediately and email [email protected] with details of what you saw. If unauthorised withdrawals occurred, include the transaction reference numbers. Our security team will freeze your account, investigate and help you recover your balance if applicable.